Refunds and Exchanges

1 Bags and Other Merchandise

1.1 As our customer, you are entitled to a refund if the item you’ve purchased is faulty, not of merchantable quality or not fit for its purpose. Share The Dignity reserves the right to ask you to demonstrate that you did not cause or create the fault in the item. 

1.2 If you are entitled to a refund if the goods are faulty but would prefer to exchange the item, Share the Dignity is happy to exchange it for another item of the equivalent value. Please advise this on your Refund Request Form submission.

1.3 Share the Dignity will not provide any refunds of purchase if you change your mind and Share the Dignity is not at fault.

1.4 You must complete the (below) Refund Request Form including the order number, the reason for the return, and include a photo of the product.  Once this form has been received, we will review and advise the outcome of your refund request.  Where a refund request has been approved with the Finance Managers' discretion the funds will be credited against the original method of payment, or your new product will be despatched to the same mailing address.


2 Event ticket refunds

Share The Dignity is not obligated to refund Event tickets once purchased. If Share The Dignity cancels an event, you have the right to request a refund by emailing You can also request to donate the cost of the ticket to Share The Dignity.


3 Donations

3.1 Share The Dignity recognises that it is possible to make an error when making online donations. An error can also be made by our financial institution.  While there is no provision in the Taxation Ruling “TR 2005/13 – Income Tax: tax-deductible gifts (outlining what is a “gift”) with regards to how refunds can be facilitated on tax-deductible donations, we will endeavour to refund you if you have made a donation in error. 

3.2 All requests for refunds must be made in writing by email or to the above Share The Dignity postal address within 30 days of the date the donation was made. Your written refund request should include the details of the initial transaction including the donor’s name, email, donation date, donation amount, payment method, Tax Invoice  Receipt number (TIR) and the nature of the error. 

3.3 If an amount is adjusted by Share The Dignity, the original receipt issued for the incorrect amount will become invalid and a new receipt will be issued for the amount of the adjusted donation.  We reserve the right to pass any refund transaction charged onto the donor.

3.4  Refunds will be returned using the original method of payment – if the donation has been made by credit card, the refund must be credited to that same credit card.

3.5 Should an error be made by Share The Dignity or our financial institution, a refund of the full amount will be made once we are notified of the error in writing.

3.6 Donors are requested to consider their decision carefully and check donation amounts during transactions.


4 General

4.1 Requests for a refund with supporting evidence can be sent by email or mail.

4.2 The Finance Manager will assess all requests for refund, endeavour to ensure that genuine errors are rectified and make the final decision on refunds. Share The Dignity is under no obligation to give refunds other than if the item is faulty, not of merchantable quality or not fit for its purpose.

4.3 All refunds under $100 require authorisation of the Finance Manager. All refunds $100 and over require dual authorisation from the Finance Manager and the CEO.

4.4 If a refund is issued or the amount adjusted and the difference refunded, the initial Tax Invoice on the purchase will be deemed void. Share The Dignity will issue a new Tax Invoice should an adjustment be made.

4.5 Refunds will be made using the original method of payment.


5 Policy Review

This document may be changed when required in line with current best practice and other requirements, and to ensure that business needs are met. You will be advised of any changes as far in advance as possible of the change being made.


Refund Request Form

Delivery Address *

Faulty - Please refund my purchase
Faulty - please exchange this for a new product

Please attach photos of your damaged or faulty product *